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Return, Exchange, Refund & Cancellation Policy – ISTRIIKALA

At ISTRIIKALA, we are committed to providing high-quality products and a smooth shopping experience. Please read our policy carefully before requesting an exchange, refund, or cancellation.

Eligible Cases for Exchange or Refund

Exchange or refund requests will only be accepted under the following circumstances:

  • The item received is damaged or has a manufacturing defect.
  • The wrong product has been delivered.
  • An item is missing from the order.

Mandatory Proof

To be eligible for an exchange or refund, customers must provide a clear, uninterrupted unboxing video showing the package being opened and the issue encountered.

Please Note: Requests submitted without an unboxing video will not be accepted.

For verified cases of damaged, defective, incorrect, or missing products, customers may choose one of the following resolutions:

  • Replacement
  • Credit Note
  • Full Refund to the original payment method

Refunds will be processed within 7 business days after the returned product successfully passes our quality inspection.

Exchange Request Timeline

All exchange requests must be initiated within 2 days of delivery.

You can contact us through:

How to Request an Exchange

Step 1 – Raise Your Request

Share the following details via WhatsApp or email:

  • Order ID
  • Clear unboxing video
  • Brief description of the issue

Step 2 – Return the Product

After approval, kindly return the product in its original condition and packaging, including:

  • Original tags
  • Hangers
  • Poly bags
  • Boxes
  • Any accessories received with the product

Step 3 – Share Courier Details

Once shipped, share the courier receipt or tracking details with us via WhatsApp for tracking purposes.


Return Pickup

We provide return pickup service in most serviceable locations.

If return pickup is not available in your area, customers are requested to self-ship the product to the following address:

Self-Shipping Address

ISTRIIKALA

547, Saket Textile Market,

Abhilasha Heights, 48, Adinath Marg,

Near Kiran Motors, Intercity Township Society,

Parvat Patiya, Surat, Gujarat – 395010

Important Guidelines

Please ensure that:

  • The product is unused, unwashed, unworn, and undamaged.
  • The original tags and packaging are intact.
  • Products that are used, washed, altered, stained, or tampered with will not qualify for exchange or refund.
  • We record an unboxing video of every returned parcel to verify its condition.

Exchange/Refund will NOT be accepted for:

  • Size issues
  • Change of mind
  • Personal dislike of the product
  • Minor colour differences due to lighting, photography, or screen settings

Note: Exchange requests can be processed for one item at a time. Separate requests must be submitted for multiple items.


Exchange & Refund Process

After we receive the returned product:

  1. The product will undergo a quality inspection.
  2. If approved, your selected resolution will be processed:
  • Replacement
  • Credit Note
  • Refund

If a replacement product is unavailable, a Credit Note of the equivalent value will be issued for future purchases.


Cancellation Policy

  • Cash on Delivery (COD) orders may be cancelled within 24 hours of placing the order.

For cancellation requests, please contact us:

ISTRIIKALA reserves the right to accept or decline cancellation requests at its sole discretion.


International Orders

We accept international orders through WhatsApp:

WhatsApp: wa.me/917016180120

Please note:

  • International shipping charges and customs duties vary by country.
  • International orders are not eligible for return, exchange, or refund.

Need Help?

For any queries regarding your order, feel free to contact us during our business hours.

Email: istriikala@gmail.com

WhatsApp: +91 70161 80120

Thank you for shopping with ISTRIIKALA.

— Team ISTRIIKALA